The art of effective interpersonal trust repair : fixing a broken trust between strangers
Interpersonal trust can be easily broken due to various trust-violating incidents. Trust reparative effort is vital since interpersonal trust predicts many positive outcomes. This thesis seeks to understand the effectiveness of interpersonal trust repair between two strangers of zero acquaintance. U...
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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2019
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| Online Access: | https://hdl.handle.net/10356/82978 http://hdl.handle.net/10220/47530 |
| _version_ | 1826113247473827840 |
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| author | Lim, Yu Sin |
| author2 | Ho Moon-Ho Ringo |
| author_facet | Ho Moon-Ho Ringo Lim, Yu Sin |
| author_sort | Lim, Yu Sin |
| collection | NTU |
| description | Interpersonal trust can be easily broken due to various trust-violating incidents. Trust reparative effort is vital since interpersonal trust predicts many positive outcomes. This thesis seeks to understand the effectiveness of interpersonal trust repair between two strangers of zero acquaintance. Using meta-analytic approach, this thesis examined the effectiveness of existing trust repair strategies as well as the moderators of methodological concerns and theoretical interests that may account for differences in their trust reparative effectiveness. In addition, this thesis investigated the effectiveness of apology, promise, and financial compensation on explicit trust violation and implicit trust violation through repeated trust games. Furthermore, this thesis explored the influence of different individual difference variables, such as social value orientation and implicit beliefs of moral character, on interpersonal trust reparative effectiveness. The thesis concluded with discussion on the implications of the findings and directions for future research. |
| first_indexed | 2024-10-01T03:20:05Z |
| format | Thesis |
| id | ntu-10356/82978 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:20:05Z |
| publishDate | 2019 |
| record_format | dspace |
| spelling | ntu-10356/829782020-06-23T12:28:33Z The art of effective interpersonal trust repair : fixing a broken trust between strangers Lim, Yu Sin Ho Moon-Ho Ringo School of Social Sciences DRNTU::Social sciences::Psychology Interpersonal trust can be easily broken due to various trust-violating incidents. Trust reparative effort is vital since interpersonal trust predicts many positive outcomes. This thesis seeks to understand the effectiveness of interpersonal trust repair between two strangers of zero acquaintance. Using meta-analytic approach, this thesis examined the effectiveness of existing trust repair strategies as well as the moderators of methodological concerns and theoretical interests that may account for differences in their trust reparative effectiveness. In addition, this thesis investigated the effectiveness of apology, promise, and financial compensation on explicit trust violation and implicit trust violation through repeated trust games. Furthermore, this thesis explored the influence of different individual difference variables, such as social value orientation and implicit beliefs of moral character, on interpersonal trust reparative effectiveness. The thesis concluded with discussion on the implications of the findings and directions for future research. 2019-01-22T02:09:49Z 2019-12-06T15:09:26Z 2019-01-22T02:09:49Z 2019-12-06T15:09:26Z 2018 Thesis Lim, Y. S. (2018). The art of effective interpersonal trust repair : fixing a broken trust between strangers. Doctoral thesis, Nanyang Technological University, Singapore. https://hdl.handle.net/10356/82978 http://hdl.handle.net/10220/47530 10.32657/10220/47530 en 236 p. application/pdf |
| spellingShingle | DRNTU::Social sciences::Psychology Lim, Yu Sin The art of effective interpersonal trust repair : fixing a broken trust between strangers |
| title | The art of effective interpersonal trust repair : fixing a broken trust between strangers |
| title_full | The art of effective interpersonal trust repair : fixing a broken trust between strangers |
| title_fullStr | The art of effective interpersonal trust repair : fixing a broken trust between strangers |
| title_full_unstemmed | The art of effective interpersonal trust repair : fixing a broken trust between strangers |
| title_short | The art of effective interpersonal trust repair : fixing a broken trust between strangers |
| title_sort | art of effective interpersonal trust repair fixing a broken trust between strangers |
| topic | DRNTU::Social sciences::Psychology |
| url | https://hdl.handle.net/10356/82978 http://hdl.handle.net/10220/47530 |
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