Bank service quality
This Final Year Project (FYP) is based on a study of customer satisfaction about the level of service quality provided by banks in Singapore. The motivation of this study is triggered from the fact that the concept of providing superior service quality is receiving worldwide recognition across count...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8435 |
| _version_ | 1824454105662226432 |
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| author | Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus |
| author2 | Lee, Pui Mun |
| author_facet | Lee, Pui Mun Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus |
| author_sort | Leong, Soo Hui |
| collection | NTU |
| description | This Final Year Project (FYP) is based on a study of customer satisfaction about the level of service quality provided by banks in Singapore. The motivation of this study is triggered from the fact that the concept of providing superior service quality is receiving worldwide recognition across countries and industries. |
| first_indexed | 2025-02-19T03:17:02Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/8435 |
| institution | Nanyang Technological University |
| last_indexed | 2025-02-19T03:17:02Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/84352023-05-19T05:44:56Z Bank service quality Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus Lee, Pui Mun Nanyang Business School DRNTU::Business::Finance::Bank management This Final Year Project (FYP) is based on a study of customer satisfaction about the level of service quality provided by banks in Singapore. The motivation of this study is triggered from the fact that the concept of providing superior service quality is receiving worldwide recognition across countries and industries. 2008-09-24T07:21:18Z 2008-09-24T07:21:18Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8435 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Finance::Bank management Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus Bank service quality |
| title | Bank service quality |
| title_full | Bank service quality |
| title_fullStr | Bank service quality |
| title_full_unstemmed | Bank service quality |
| title_short | Bank service quality |
| title_sort | bank service quality |
| topic | DRNTU::Business::Finance::Bank management |
| url | http://hdl.handle.net/10356/8435 |
| work_keys_str_mv | AT leongsoohui bankservicequality AT wongmeowhong bankservicequality AT yantimerlianatiopulus bankservicequality |