Importance of TQM in the retail industry.
This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8560 |
| _version_ | 1811691675952611328 |
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| author | Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley. |
| author2 | Seet, Lip Chai |
| author_facet | Seet, Lip Chai Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley. |
| author_sort | Ong, Cindy. |
| collection | NTU |
| description | This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and size of retailers. |
| first_indexed | 2024-10-01T06:23:40Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/8560 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T06:23:40Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/85602023-05-19T06:24:02Z Importance of TQM in the retail industry. Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley. Seet, Lip Chai Nanyang Business School DRNTU::Business::Management::Total quality management This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and size of retailers. 2008-09-24T07:22:37Z 2008-09-24T07:22:37Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8560 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Management::Total quality management Ong, Cindy. Ng, Emeline Zhi Yi. Tay, Shirley. Importance of TQM in the retail industry. |
| title | Importance of TQM in the retail industry. |
| title_full | Importance of TQM in the retail industry. |
| title_fullStr | Importance of TQM in the retail industry. |
| title_full_unstemmed | Importance of TQM in the retail industry. |
| title_short | Importance of TQM in the retail industry. |
| title_sort | importance of tqm in the retail industry |
| topic | DRNTU::Business::Management::Total quality management |
| url | http://hdl.handle.net/10356/8560 |
| work_keys_str_mv | AT ongcindy importanceoftqmintheretailindustry AT ngemelinezhiyi importanceoftqmintheretailindustry AT tayshirley importanceoftqmintheretailindustry |