10 task retail service process : a model of customer service excellence
Through SERVQUAL, AIDA, and past research on the retail service encounter, we conducted qualitative research in the form of an in-depth interview and focus group to develop the 10 Retail Service Process. This model focuses on key operations that a retail outlet should excel in to provide excellent c...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8611 |
| _version_ | 1826128160351059968 |
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| author | Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien |
| author2 | Lee, Pui Mun |
| author_facet | Lee, Pui Mun Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien |
| author_sort | Low, Brendan Shun Wei |
| collection | NTU |
| description | Through SERVQUAL, AIDA, and past research on the retail service encounter, we conducted qualitative research in the form of an in-depth interview and focus group to develop the 10 Retail Service Process. This model focuses on key operations that a retail outlet should excel in to provide excellent customer service. |
| first_indexed | 2024-10-01T07:20:23Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/8611 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T07:20:23Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/86112023-05-19T06:09:04Z 10 task retail service process : a model of customer service excellence Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services Through SERVQUAL, AIDA, and past research on the retail service encounter, we conducted qualitative research in the form of an in-depth interview and focus group to develop the 10 Retail Service Process. This model focuses on key operations that a retail outlet should excel in to provide excellent customer service. 2008-09-24T07:23:09Z 2008-09-24T07:23:09Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8611 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien 10 task retail service process : a model of customer service excellence |
| title | 10 task retail service process : a model of customer service excellence |
| title_full | 10 task retail service process : a model of customer service excellence |
| title_fullStr | 10 task retail service process : a model of customer service excellence |
| title_full_unstemmed | 10 task retail service process : a model of customer service excellence |
| title_short | 10 task retail service process : a model of customer service excellence |
| title_sort | 10 task retail service process a model of customer service excellence |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/8611 |
| work_keys_str_mv | AT lowbrendanshunwei 10taskretailserviceprocessamodelofcustomerserviceexcellence AT teyjackkie 10taskretailserviceprocessamodelofcustomerserviceexcellence AT siregarsherwinparuliantien 10taskretailserviceprocessamodelofcustomerserviceexcellence |