Public's perception of the bus service standards in Singapore.
This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8910 |
| _version_ | 1824455605759246336 |
|---|---|
| author | Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon. |
| author2 | Yao, Shuntian |
| author_facet | Yao, Shuntian Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon. |
| author_sort | Quek, Boon Hwee. |
| collection | NTU |
| description | This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested. |
| first_indexed | 2025-02-19T03:40:52Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/8910 |
| institution | Nanyang Technological University |
| last_indexed | 2025-02-19T03:40:52Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/89102023-05-19T05:41:41Z Public's perception of the bus service standards in Singapore. Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon. Yao, Shuntian Nanyang Business School DRNTU::Business::Industries and labor This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested. 2008-09-24T07:26:36Z 2008-09-24T07:26:36Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/8910 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Industries and labor Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon. Public's perception of the bus service standards in Singapore. |
| title | Public's perception of the bus service standards in Singapore. |
| title_full | Public's perception of the bus service standards in Singapore. |
| title_fullStr | Public's perception of the bus service standards in Singapore. |
| title_full_unstemmed | Public's perception of the bus service standards in Singapore. |
| title_short | Public's perception of the bus service standards in Singapore. |
| title_sort | public s perception of the bus service standards in singapore |
| topic | DRNTU::Business::Industries and labor |
| url | http://hdl.handle.net/10356/8910 |
| work_keys_str_mv | AT quekboonhwee publicsperceptionofthebusservicestandardsinsingapore AT tanyongseng publicsperceptionofthebusservicestandardsinsingapore AT tengkelvinhuahon publicsperceptionofthebusservicestandardsinsingapore |