Service industry customer satisfaction index in Singapore.
This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8967 |
| _version_ | 1811684693308866560 |
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| author | Lim, Chye Hong. Tan, Min Siong. Tay, Meng Khee. |
| author2 | Lee, Pui Mun |
| author_facet | Lee, Pui Mun Lim, Chye Hong. Tan, Min Siong. Tay, Meng Khee. |
| author_sort | Lim, Chye Hong. |
| collection | NTU |
| description | This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for the industry. |
| first_indexed | 2024-10-01T04:32:41Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/8967 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T04:32:41Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/89672023-05-19T03:30:03Z Service industry customer satisfaction index in Singapore. Lim, Chye Hong. Tan, Min Siong. Tay, Meng Khee. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for the industry. 2008-09-24T07:27:12Z 2008-09-24T07:27:12Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/8967 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Lim, Chye Hong. Tan, Min Siong. Tay, Meng Khee. Service industry customer satisfaction index in Singapore. |
| title | Service industry customer satisfaction index in Singapore. |
| title_full | Service industry customer satisfaction index in Singapore. |
| title_fullStr | Service industry customer satisfaction index in Singapore. |
| title_full_unstemmed | Service industry customer satisfaction index in Singapore. |
| title_short | Service industry customer satisfaction index in Singapore. |
| title_sort | service industry customer satisfaction index in singapore |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/8967 |
| work_keys_str_mv | AT limchyehong serviceindustrycustomersatisfactionindexinsingapore AT tanminsiong serviceindustrycustomersatisfactionindexinsingapore AT taymengkhee serviceindustrycustomersatisfactionindexinsingapore |