The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost
This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that th...
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/89920 http://hdl.handle.net/10220/46524 |
| _version_ | 1811690529693368320 |
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| author | Yuen, Kum Fai Wang, Xueqin Wong, Yiik Diew Zhou, Qingji |
| author2 | School of Civil and Environmental Engineering |
| author_facet | School of Civil and Environmental Engineering Yuen, Kum Fai Wang, Xueqin Wong, Yiik Diew Zhou, Qingji |
| author_sort | Yuen, Kum Fai |
| collection | NTU |
| description | This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust towards a shipping company’s commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP. |
| first_indexed | 2024-10-01T06:05:27Z |
| format | Journal Article |
| id | ntu-10356/89920 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T06:05:27Z |
| publishDate | 2018 |
| record_format | dspace |
| spelling | ntu-10356/899202020-03-07T11:43:39Z The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost Yuen, Kum Fai Wang, Xueqin Wong, Yiik Diew Zhou, Qingji School of Civil and Environmental Engineering DRNTU::Engineering::Civil engineering::Transportation Sustainable Shipping Perceived Value Theory This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust towards a shipping company’s commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP. Accepted version 2018-11-02T01:42:35Z 2019-12-06T17:36:37Z 2018-11-02T01:42:35Z 2019-12-06T17:36:37Z 2018 Journal Article Yuen, K. F., Wang, X., Wong, Y. D., & Zhou, Q. (2018). The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost. Transportation Research Part E: Logistics and Transportation Review, 116, 123-135. doi:10.1016/j.tre.2018.06.002 1366-5545 https://hdl.handle.net/10356/89920 http://hdl.handle.net/10220/46524 10.1016/j.tre.2018.06.002 en Transportation Research Part E: Logistics and Transportation Review © 2018 Elsevier. This is the author created version of a work that has been peer reviewed and accepted for publication by Transportation Research Part E: Logistics and Transportation Review, Elsevier. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1016/j.tre.2018.06.002]. 30 p. application/pdf |
| spellingShingle | DRNTU::Engineering::Civil engineering::Transportation Sustainable Shipping Perceived Value Theory Yuen, Kum Fai Wang, Xueqin Wong, Yiik Diew Zhou, Qingji The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost |
| title | The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost |
| title_full | The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost |
| title_fullStr | The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost |
| title_full_unstemmed | The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost |
| title_short | The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost |
| title_sort | effect of sustainable shipping practices on shippers loyalty the mediating role of perceived value trust and transaction cost |
| topic | DRNTU::Engineering::Civil engineering::Transportation Sustainable Shipping Perceived Value Theory |
| url | https://hdl.handle.net/10356/89920 http://hdl.handle.net/10220/46524 |
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