Service quality of 5 major sectors in Singapore.
Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9039 |
| _version_ | 1826121715478953984 |
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| author | Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. |
| author2 | Lee, Pui Mun |
| author_facet | Lee, Pui Mun Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. |
| author_sort | Seah, Reynold Eng Shing. |
| collection | NTU |
| description | Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video. |
| first_indexed | 2024-10-01T05:36:44Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/9039 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T05:36:44Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/90392023-05-19T06:16:15Z Service quality of 5 major sectors in Singapore. Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video. 2008-09-24T07:27:56Z 2008-09-24T07:27:56Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/9039 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Seah, Reynold Eng Shing. Tan, Thian Boon. Thong, Celia Yongshi. Service quality of 5 major sectors in Singapore. |
| title | Service quality of 5 major sectors in Singapore. |
| title_full | Service quality of 5 major sectors in Singapore. |
| title_fullStr | Service quality of 5 major sectors in Singapore. |
| title_full_unstemmed | Service quality of 5 major sectors in Singapore. |
| title_short | Service quality of 5 major sectors in Singapore. |
| title_sort | service quality of 5 major sectors in singapore |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/9039 |
| work_keys_str_mv | AT seahreynoldengshing servicequalityof5majorsectorsinsingapore AT tanthianboon servicequalityof5majorsectorsinsingapore AT thongceliayongshi servicequalityof5majorsectorsinsingapore |