Reference services in a digital library of historical artifacts
The National Archives of Singapore (NAS) is a Singapore government organization tasked with the preservation of national records. The NAS offers a reference service where NAS...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/90984 http://hdl.handle.net/10220/6106 |
| _version_ | 1811683692305711104 |
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| author | Chan, Roy Goh, Dion Hoe-Lian Foo, Schubert |
| author2 | Wee Kim Wee School of Communication and Information |
| author_facet | Wee Kim Wee School of Communication and Information Chan, Roy Goh, Dion Hoe-Lian Foo, Schubert |
| author_sort | Chan, Roy |
| collection | NTU |
| description | The National Archives of Singapore (NAS) is a Singapore government organization
tasked with the preservation of national records. The NAS offers a reference service
where NAS staff respond to public enquiries on archival resource matters. Through
time, it was noticed that certain enquiries were being asked more frequently than
others. Hence, physical folders were maintained to house information on subjects that were identified as popular enquiries. However, when swarmed with enquiries, this
paper-based approach was found to be inadequate. The Enquiry Database (ED) was
thus conceived to automate the reference service as well as to eliminate the necessity
of the public to enquire in person at the NAS’ premises for common enquires. |
| first_indexed | 2024-10-01T04:16:46Z |
| format | Conference Paper |
| id | ntu-10356/90984 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T04:16:46Z |
| publishDate | 2009 |
| record_format | dspace |
| spelling | ntu-10356/909842020-03-07T12:15:48Z Reference services in a digital library of historical artifacts Chan, Roy Goh, Dion Hoe-Lian Foo, Schubert Wee Kim Wee School of Communication and Information Conference on Asian Digital Libraries (5th : 2002 : Singapore) DRNTU::Library and information science::Libraries::Digital libraries and information portals The National Archives of Singapore (NAS) is a Singapore government organization tasked with the preservation of national records. The NAS offers a reference service where NAS staff respond to public enquiries on archival resource matters. Through time, it was noticed that certain enquiries were being asked more frequently than others. Hence, physical folders were maintained to house information on subjects that were identified as popular enquiries. However, when swarmed with enquiries, this paper-based approach was found to be inadequate. The Enquiry Database (ED) was thus conceived to automate the reference service as well as to eliminate the necessity of the public to enquire in person at the NAS’ premises for common enquires. Accepted version 2009-10-01T02:45:16Z 2019-12-06T17:57:37Z 2009-10-01T02:45:16Z 2019-12-06T17:57:37Z 2002 2002 Conference Paper Chan, R., Goh, D. H., & Foo, S. (2002). Reference Services in a Digital Library of Historical Artifacts. Conference on Asian Digital Libraries (5th:2002:Singapore). https://hdl.handle.net/10356/90984 http://hdl.handle.net/10220/6106 10.1007/3-540-36227-4_66 en The original publication is available at www.springerlink.com 2 p. application/pdf |
| spellingShingle | DRNTU::Library and information science::Libraries::Digital libraries and information portals Chan, Roy Goh, Dion Hoe-Lian Foo, Schubert Reference services in a digital library of historical artifacts |
| title | Reference services in a digital library of historical artifacts |
| title_full | Reference services in a digital library of historical artifacts |
| title_fullStr | Reference services in a digital library of historical artifacts |
| title_full_unstemmed | Reference services in a digital library of historical artifacts |
| title_short | Reference services in a digital library of historical artifacts |
| title_sort | reference services in a digital library of historical artifacts |
| topic | DRNTU::Library and information science::Libraries::Digital libraries and information portals |
| url | https://hdl.handle.net/10356/90984 http://hdl.handle.net/10220/6106 |
| work_keys_str_mv | AT chanroy referenceservicesinadigitallibraryofhistoricalartifacts AT gohdionhoelian referenceservicesinadigitallibraryofhistoricalartifacts AT fooschubert referenceservicesinadigitallibraryofhistoricalartifacts |