Evaluation of hospital portals using knowledge management mechanisms
Hospital portals are becoming increasingly popular since they play an important role to provide, acquire and exchange information. Knowledge management (KM) mechanisms will be useful to hospitals that need to manage health related information, and to exchange and share information with their patient...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Language: | English |
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2009
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| Online Access: | https://hdl.handle.net/10356/91580 http://hdl.handle.net/10220/6120 |
| _version_ | 1824455953021403136 |
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| author | Lee, Chei Sian Goh, Dion Hoe-Lian Chua, Alton Yeow Kuan |
| author2 | Wee Kim Wee School of Communication and Information |
| author_facet | Wee Kim Wee School of Communication and Information Lee, Chei Sian Goh, Dion Hoe-Lian Chua, Alton Yeow Kuan |
| author_sort | Lee, Chei Sian |
| collection | NTU |
| description | Hospital portals are becoming increasingly popular since they play an important role to provide, acquire and exchange information. Knowledge management (KM) mechanisms will be useful to hospitals that need to manage health related information, and to exchange and share information with their patients and visitors. This paper presents a comprehensive analysis of knowledge management mechanisms used by 20 hospital portals from North America and Asia to access, create and transfer knowledge. We developed a systematic and structured approach to evaluate how well the portals captured and delivered information to patients and visitors about the hospitals’ business processes, products, services, and customers from the perspective of three KM mechanisms (i.e. knowledge access, knowledge creation and knowledge transfer). Our results show that our selected hospital portals provided varying degrees of support for these KM mechanisms. |
| first_indexed | 2025-02-19T03:46:23Z |
| format | Conference Paper |
| id | ntu-10356/91580 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2025-02-19T03:46:23Z |
| publishDate | 2009 |
| record_format | dspace |
| spelling | ntu-10356/915802020-03-07T12:15:48Z Evaluation of hospital portals using knowledge management mechanisms Lee, Chei Sian Goh, Dion Hoe-Lian Chua, Alton Yeow Kuan Wee Kim Wee School of Communication and Information International Conference on Asian Digital Libraries (10th : 2007 : Vietnam) DRNTU::Library and information science::Libraries::Digital libraries and information portals Hospital portals are becoming increasingly popular since they play an important role to provide, acquire and exchange information. Knowledge management (KM) mechanisms will be useful to hospitals that need to manage health related information, and to exchange and share information with their patients and visitors. This paper presents a comprehensive analysis of knowledge management mechanisms used by 20 hospital portals from North America and Asia to access, create and transfer knowledge. We developed a systematic and structured approach to evaluate how well the portals captured and delivered information to patients and visitors about the hospitals’ business processes, products, services, and customers from the perspective of three KM mechanisms (i.e. knowledge access, knowledge creation and knowledge transfer). Our results show that our selected hospital portals provided varying degrees of support for these KM mechanisms. Accepted version 2009-10-02T01:08:04Z 2019-12-06T18:08:17Z 2009-10-02T01:08:04Z 2019-12-06T18:08:17Z 2007 2007 Conference Paper Lee, C. S., Goh, D., & Chua, A. (2007). Evaluation of hospital portals using knowledge management mechanisms. Proceedings of the 10th International Conference on Asian Digital Libraries ICADL 2007, (December 10-13, Hanoi, Vietnam), Lecture Notes in Computer Science 4822, 15-23. https://hdl.handle.net/10356/91580 http://hdl.handle.net/10220/6120 10.1007/978-3-540-77094-7 en The original publication is available at www.springerlink.com. 11 p. application/pdf |
| spellingShingle | DRNTU::Library and information science::Libraries::Digital libraries and information portals Lee, Chei Sian Goh, Dion Hoe-Lian Chua, Alton Yeow Kuan Evaluation of hospital portals using knowledge management mechanisms |
| title | Evaluation of hospital portals using knowledge management mechanisms |
| title_full | Evaluation of hospital portals using knowledge management mechanisms |
| title_fullStr | Evaluation of hospital portals using knowledge management mechanisms |
| title_full_unstemmed | Evaluation of hospital portals using knowledge management mechanisms |
| title_short | Evaluation of hospital portals using knowledge management mechanisms |
| title_sort | evaluation of hospital portals using knowledge management mechanisms |
| topic | DRNTU::Library and information science::Libraries::Digital libraries and information portals |
| url | https://hdl.handle.net/10356/91580 http://hdl.handle.net/10220/6120 |
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