Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on ser...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9465 |
| _version_ | 1826122837734195200 |
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| author | Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. |
| author2 | Low, Peter Issac Siow Siam |
| author_facet | Low, Peter Issac Siow Siam Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. |
| author_sort | Lim, Ee Tin. |
| collection | NTU |
| description | SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on service quality are being examined. |
| first_indexed | 2024-10-01T05:55:05Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/9465 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T05:55:05Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/94652023-05-19T03:30:03Z Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. Low, Peter Issac Siow Siam Nanyang Business School DRNTU::Business::Marketing::Customer services SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on service quality are being examined. 2008-09-24T07:32:38Z 2008-09-24T07:32:38Z 2004 2004 Final Year Project (FYP) http://hdl.handle.net/10356/9465 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. |
| title | Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. |
| title_full | Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. |
| title_fullStr | Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. |
| title_full_unstemmed | Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. |
| title_short | Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. |
| title_sort | empirical assessment and application of servqual in holland village full service restaurants |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/9465 |
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