Customer satisfaction : a SERVQUAL study on QB House hair salons.

Customer satisfaction : a SERVQUAL study on QB House hair salons.

The purpose of this research is to explore the differences between consumer expectations of the QB House concept and their perceptions of the actual service. It attempts to identify and give explanations to the areas in which customers expectations have not been met. At the same time, it aims to bet...

書目詳細資料
Main Authors:	Seet, Karen., Tan, Serene., Chia, Gavin Wei Quan.
其他作者:	Hooi, Den Huan
格式:	Final Year Project (FYP)
出版:	2008
主題:	DRNTU::Business::Industries and labor
在線閱讀:	http://hdl.handle.net/10356/9848

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