| Summary: | One important aspect that is needed to determine the successful
implementation of a system is the evaluation. Evaluation is one important aspect
that is needed to figure out the successful implementation of an information
system. Evaluation can also be used as a reference for further system
development. This study evaluates the implementation of Paperless Office System
(PLO). Paperless Office System is a system that has been recently applied in
UGM, requires feedback for continuous improvement.
This study aims: (1) to evaluate the use of System Paperless Office in
University Gadjah Mada by using Delone and Mclean, (2) to proceed the survey
data by using Partial Least Square (PLS) software for measuring user perceptions
of the PLO. The data which have been collected are primary data by using
questionnaires that has to be fulfilled by Gadjah Mada University employees of
three faculties. Moreover, they have to be PLO users who actively use this system.
The variables used are the system quality, information quality, service quality,
user satisfaction, individual impact and organizational impact.
The results of the survey indicate that PLO as a system has not been fully
used by all PLO users. Some factors that hinder the utilization of PLO are the lack
of information and system quality, so the users cannot maximize the advantage of
the PLO. It also affects to the value of utility PLO.
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