Analisis Perbedaan Penilaian Dampak Sertifikasi dan Faktor Kritis ISO 9001 terhadap Kinerja Institusi Pendidikan Studi Sekolah Menengah Kejuruan di Jakarta
ISO 9001 aims to improve the organization's internal performance, increase market share and customer satisfaction. For educational institutions, research is still rarely done to show the impact of ISO 9001 to increase the performance of the institution. This prompted the author to analyze wheth...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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