Pengaruh Kualitas Layanan dan Nilai Emosional Konsumen terhadap Kepuasan Konsumen Jasa Mobile pada Telkomsel Jabodetabek Area
Telkomsel is one of mobile services company engaged in the field of mobile services amid fierce competition in the market of mobile telecommunications industry in Indonesia. Telkomsel realize how important customer satisfaction to sustain its existence in the future is therefore necessary to maintai...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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