IMPLEMENTASI FRAMEWORK ITIL ® V3 PADA PERANCANGAN APLIKASI SERVICE DESK MANAGEMENT BERORIENTASI USER
One of the barriers that are often found in the implementation of Service Desk is the reluctance of users to use it. This is caused partly because Service Desk application is considered too complicated and difficult to use, thus resulted that users prefer to contact IT support staff directly. Inform...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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