| Summary: | Background: the complete drug information service and will support the
objective rational treatment. Drug information services can be implemented using
standard Depkes and WHO standards. Patients as drug users are entitled to
sufficient information about the drugs consumed. Dr hospitals. Murjani as referral
hospitals, are required to provide maximum service to consumers. Assessment of
quality of service to patients in the form of patient satisfaction surveys can be
conducted using servqual which has 2 parts pasien.Pelayanan perceptions and
expectations of drug information in pharmacy Hospital Dr. Murjani far using the
standard from the Depkes and the evaluation has not been done well against drug
information services and patient satisfaction to drug information services. It is
therefore necessary to evaluate drug information services based on standards of
Depkes and WHO, as well as patient satisfaction with the service drug
information. Expected results of this evaluation can help improve the quality of
services kefarmasianyang lead to improved service quality drug information and
patient satisfaction.
Objective: To determine the drug information service on patient satisfaction in
outpatient Hospital Dr installation. Murjani Kotawaringin East.
Methods of study: This study is a non-experimental study using analytic
descriptive research with case study design. The data were analyzed quantitatively
and qualitatively. Subjects were patient and pharmacist.
The results: the drug information service at hospitals Dr.Murjani generally quite
good, although the practice of drug information services to the patients still need
to be improved. Measurement of patient care using Depkes indicators showed that
the average score is the percentage of drug information services 41%.
Measurements with WHO indicator indicates that no drugs are given with the
correct label, and the percentage of patients who could repeat the information
provided by the officers was 39%. For there is still a gap of patient satisfaction (p
<0.05) between the perceptions and expectations of where the gaps are highest in
reliability dimension, followed by the dimensions of empathy and last dimension
of assurance.
Conclusion: drug information services in hospitals Dr.Murjani not in accordance
with the Depkes and WHO standards and still there is a significant gap in each
dimension of the quality of the analytical results of patient satisfaction.
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