| Summary: | This study intends to clarify the relation between career development
program and turnover intention, with the mediating role of job satisfaction.
Participants of this study were 42 Call Center staffs of the banking
industry, which 35 staffs responded to a questionnaire composed of measures of
career development program, job satisfaction, and turnover intention.
Main results from regression analysis showed that career development
program significantly lowering turnover intention, job satisfaction significantly
lowering turnover intention, and there was positive and significant effect between
career development program and job satisfaction.
Results from multiple regression analysis based on Baron & Kenny (1986)
method in defining whether a variable is a mediator, showed that job satisfaction
exerts a mediational effect in the relation between career development program
and turnover intention. Main conclusion is that the way the career development
program are perceived to be effective lead to a job satisfaction, which in turn,
leads to lowering staff turnover intention.
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