ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM
User satisfaction is the benchmark of library�s success. Users satisfaction level can be measured by using LibQUAL+TM, by analyzing three dimensions of libtaty services that is Affect of Service, Information Control and Library as Place. This research is intended to know the users�satisfaction l...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
|
| Subjects: |
| _version_ | 1797033448915861504 |
|---|---|
| author | , Rahayuningsih , Dr. Partini, SU. |
| author_facet | , Rahayuningsih , Dr. Partini, SU. |
| author_sort | , Rahayuningsih |
| collection | UGM |
| description | User satisfaction is the benchmark of library�s success. Users satisfaction level can be measured by using LibQUAL+TM, by analyzing three dimensions of libtaty services that is Affect of Service, Information Control and Library as Place. This research is intended to know the users�satisfaction level in Sanata Dharma University Library (USDL). LibQuaL calculate the score given by the users for each question relating to three categories, that is, perception, minimum expectation and ideal expectation. User satisfaction is measured from Adequacy Gap (AG) and Superioty Gap (SG). This gap is generated from the difference between perception, minimum expectation and ideal expectation.
This research is using mixed method and sequential explanatory strategy as research strategy. Research population are the students visiting USDL.Based on Isaac and Michael able, sample is drawn for 255 students.These sample is chosen by using Simple Random Sampling. Qualitative data is gathered from 12 �Mitra Perpustakaan� members, as informants. Data analysis is done by SPSS for Windows 20 version.
Statistical analysis used to test the hypothesis is Mean Difference T-Test, using SPSS for Windows2000, as for qualitative data analysis used is categorical approach. The research result shows that library user are �quite satisfied� and they rate the quality of USD library services as �good� or in the tolerance zone. LibQual+TMdimension which give the highest contribution to user satisfaction is Affect of Service where librarian courtesy, user friendly, ability to convey services according to library service hours, competency and assistance given for the library users to retrieve informasion. The dimension which gave less contribution to library users satisfaction is Information Control and Library as Place. Library users are �not satisfied� with theadequacy on the number of the printed books. Library users are �quite satisfied�, with the lowest score on title availability for electronic books and journals, connectivity speed for hotspot facility to retrieve information, quiet space for study, library design which inspire study and creativity. |
| first_indexed | 2024-03-13T22:54:05Z |
| format | Thesis |
| id | oai:generic.eprints.org:120844 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:54:05Z |
| publishDate | 2013 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1208442016-03-04T08:42:44Z https://repository.ugm.ac.id/120844/ ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM , Rahayuningsih , Dr. Partini, SU. ETD User satisfaction is the benchmark of library�s success. Users satisfaction level can be measured by using LibQUAL+TM, by analyzing three dimensions of libtaty services that is Affect of Service, Information Control and Library as Place. This research is intended to know the users�satisfaction level in Sanata Dharma University Library (USDL). LibQuaL calculate the score given by the users for each question relating to three categories, that is, perception, minimum expectation and ideal expectation. User satisfaction is measured from Adequacy Gap (AG) and Superioty Gap (SG). This gap is generated from the difference between perception, minimum expectation and ideal expectation. This research is using mixed method and sequential explanatory strategy as research strategy. Research population are the students visiting USDL.Based on Isaac and Michael able, sample is drawn for 255 students.These sample is chosen by using Simple Random Sampling. Qualitative data is gathered from 12 �Mitra Perpustakaan� members, as informants. Data analysis is done by SPSS for Windows 20 version. Statistical analysis used to test the hypothesis is Mean Difference T-Test, using SPSS for Windows2000, as for qualitative data analysis used is categorical approach. The research result shows that library user are �quite satisfied� and they rate the quality of USD library services as �good� or in the tolerance zone. LibQual+TMdimension which give the highest contribution to user satisfaction is Affect of Service where librarian courtesy, user friendly, ability to convey services according to library service hours, competency and assistance given for the library users to retrieve informasion. The dimension which gave less contribution to library users satisfaction is Information Control and Library as Place. Library users are �not satisfied� with theadequacy on the number of the printed books. Library users are �quite satisfied�, with the lowest score on title availability for electronic books and journals, connectivity speed for hotspot facility to retrieve information, quiet space for study, library design which inspire study and creativity. [Yogyakarta] : Universitas Gadjah Mada 2013 Thesis NonPeerReviewed , Rahayuningsih and , Dr. Partini, SU. (2013) ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=60882 |
| spellingShingle | ETD , Rahayuningsih , Dr. Partini, SU. ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM |
| title | ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM |
| title_full | ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM |
| title_fullStr | ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM |
| title_full_unstemmed | ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM |
| title_short | ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM |
| title_sort | analisis kepuasan pemustaka terhadap kualitas jasa layanan menggunakan metode libqual tm |
| topic | ETD |
| work_keys_str_mv | AT rahayuningsih analisiskepuasanpemustakaterhadapkualitasjasalayananmenggunakanmetodelibqualtm AT drpartinisu analisiskepuasanpemustakaterhadapkualitasjasalayananmenggunakanmetodelibqualtm |