ANALISIS KEPUASAN PEMUSTAKA TERHADAP KUALITAS JASA LAYANAN MENGGUNAKAN METODE LIBQUAL+TM
User satisfaction is the benchmark of library�s success. Users satisfaction level can be measured by using LibQUAL+TM, by analyzing three dimensions of libtaty services that is Affect of Service, Information Control and Library as Place. This research is intended to know the users�satisfaction l...
| Principais autores: | , |
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| Formato: | Tese |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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