| Sažetak: | This graduating paper aims at giving a brief information about Taman Pringsewu Restaurant Sumpiuh and Pringsewu Restaurant Group as its pioneer. Furthermore, this graduating paper explains about the facilities and the services offered by Taman Pringsewu Restaurant Sumpiuh that includes to the service quality concept and its effect for the customer satisfaction based on customersâ�� opinion. The methods of collecting data are library research and field study. In the library research, the writer studies several books, brochure of Taman Pringsewu Restaurant Sumpiuh, and materials from the internet which are related to the object of the research. For field study, the writer interviews the marketing manager and the employees. Besides, the writer also asks the customers to fill the questionnaire. From the questionnairesâ�� result, the writer knows and analyzes the customersâ�� opinion about their satisfaction related to the facilities and the services offered by Taman Pingsewu Restaurant Sumpiuh. In conclusion, Taman Pringsewu Restaurant Sumpiuh is one of culinary business which has good enough service quality with the attractive various facilities and services to satisfy the customers as its purpose. This service quality consists of tangible, empathy, reliability, and responsiveness. According to the customersâ�� opinion, almost all of the facilities and services offered by the restaurant gives them satisfaction. However, there is some of the service quality dimensions that do not make them satisfied. Thus, Taman Pringsewu Restaurant Sumpiuh still needs to improve their service or facility related to that case.
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