STUDI KASUS PENANGANAN KELUHAN PELANGGAN RAWAT JALAN DI PUSKESMAS KOTA AGUNG KABUPATEN LAHAT
Research background: Customer�s dissatisfaction on the management of health care complaint effects the poor quality of service, this is the era where customer takes controll, service provider must focus their service to customers. if it doesn�t, the organization would close down because customer...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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