| Summary: | The development of Information and communication technology (ICT) has
encourage Yogyakarta municipality to apply E-government by making
community services standard based information and communication
technology. This services are aim to work up public services in Yogyakarta
municipality. One of them is Information and complaining services unit
(UPIK).
The aim of this study are to describe UPIK in Yogyakarta municipality,
community utilization and perception about UPIK in sub-district of
Suryatmajan. The method used in this study is a qualitative method.
Primary data obtained through indepth interview whose informans are
selected purposively. Technical analysis is conducted using a qualitative
descriptive analysis.
The result showed that UPIK is establised in 2004 as a means of
communication betweenthe citizen and the government which aims to
accommodate all about information, complaint, question, suggestion, or
critism. It can be accessed by communication media. UPIK has been
utilized by community of sub-district of Suryatmajan,however
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