PERAN DAN STRATEGI GUEST RELATION OFFICER SEBAGAI MITRAFRONT OFFICE DEPARTEMENT DALAM EVALUASI MENINGKATKAN PELAYANAN DI THE PHOENIX HOTEL YOGYAKAR
v ABSTRACT Tourism is currently the world attention and the spotlight is greatly increased in various countries around the world. This is evidenced by the many star hotelhotel/ resort development in Indonesia for various elements of society. Hospitality world has discussed the scope can be viewed fr...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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| Summary: | v
ABSTRACT
Tourism is currently the world attention and the spotlight is greatly increased
in various countries around the world. This is evidenced by the many star hotelhotel/
resort development in Indonesia for various elements of society. Hospitality
world has discussed the scope can be viewed from various aspects.
In terms of grouping departments in the hotel, Front Office has several
sections that have the duties and responsibilities of each. In addition to functioning
as a receptionist, in which working partners (partner) ie Guest Relation Officer who
serves as a liaison directly with the hotel of guests coming from (check-in) and stay
at the hotel to leave the hotel (check out).
Guest Relation Officer become a means of connecting that is right for guests
with hotel in the evaluation any inputs criticism / comments guests who is present
and stay at hotel in terms of improving service of quality of starred hotel standards
five-which the actual in accordance with the needs of guests |
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