BUDAYA HOSPITALITY SEBAGAI STRATEGI DALAM MEMBERIKAN PELAYANAN KEPADA PELANGGAN (TINJAUAN PADA DIREKTORI PELAYANAN PT GARUDA INDONESIA)
As a national flight carrier, PT. Garuda Indonesia has a unique concept in serving the customer. PT. Garuda Indonesia creating Garuda Indonesia experience taken from Indonesia hospitality uniqueness, which translated to five human senses such as sight, sound, scent, taste, and touch. The concept ref...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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