PENANGANAN TEKS �PERIKSA� PADA KWH METER PRABAYAR DI PT PLN (PERSERO) RAYON KOTA YOGYAKARTA
PT PLN (Persero) has introduced the electric pulse service or prepaid tokens using prepaid meters (CDM)-based digital technology with the main purpose of improving services and facilitating management of costumer�s PLN electricity using according to their needs. The prepaid token service of PLN Ra...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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| Summary: | PT PLN (Persero) has introduced the electric pulse service or prepaid tokens
using prepaid meters (CDM)-based digital technology with the main purpose of
improving services and facilitating management of costumer�s PLN electricity
using according to their needs.
The prepaid token service of PLN Rayon in the city is divided into two (2)
rayon i.e. North Rayon Yogyakarta North (NRY) and South Rayon Yogyakarta
(RYS). Prepaid customers in South of Yogyakarta is more than 15.003 and it is
bigger than the customer in North Yogyakarta that only has 10.799 customers.
The number of prepaid electricity customers in the city until March 2013 is about
25.802 customers or around 15,67% of the total electricity (prepaid and postpaid)
from the total of 164.617 customers. The prepaid token customer complaints
during the months of January to May 2013 is about 133 complaints, of which 47
complaints (35%) is concerned of the appearance of text 'check' on the CDM. The
appearance of the text resulted in customers is not able to fill the electric pulse
reload because the token is blocked.
To solve the text 'check out' problem, the PT PLN (Persero) send 36
officers with details of 17 officers to hadle the problem on North Rayon
Yogyakarta North (NRY) and 19 officers in South Rayon Yogyakarta (RYS). The
productivity performance index up to 75%.
The appearance of the text ' check out ' is due to the occurrence of an
electrical load imbalance in the transformers distribution that pass through the
ground electrical installation of customers then return to the neutral point and
forming a loop which give a writing sign of ' check ' and picture sign of ' hands '.
The descriptive analysis is done for the CDM wiring system and to solve
the appearance of the �check� sign and �check� text problem as well. This case
study�s result describes a cause of the appearance of the text ' check ' on the CDM
and the handling solutions. |
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