STANDARDISASI PERALATAN MAKAN RESTORAN TLOGO PUTRI HOTEL GRAND DAFAM MERAPI MERBABU UNTUK MENJAMIN KEPUASAN KONSUMEN
World tourism in Indonesia is showing a significant increase. With the increasing number of tourist products are developed in the areas of increasing the flow of tourists is also increasing visited tourist destination. With the increasing flow of tourists visiting an object and automatically tourist...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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| Summary: | World tourism in Indonesia is showing a significant increase. With
the increasing number of tourist products are developed in the areas of increasing
the flow of tourists is also increasing visited tourist destination. With the
increasing flow of tourists visiting an object and automatically tourist attraction
will provide a distinct advantage for the innkeeper or here is the field of
hospitality business.
Hotel Grand Dafam Merbabu Merapi is one hotel that stands in the
second tourist destination in Indonesia, Yogyakarta. The hotel has 134 rooms and
meeting space that can accommodate up to 200 people. In the effort to ensure
customer satisfaction hence the need for a standard tableware. Standard cutlery in
the hotel is made up of: a standard set-up on the table, the standard equipment
used in buffet dining and tableware hygiene standards to be used. |
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