| Summary: | This research is aimed at describing the characteristic model of quality
service at Gadri Resto Yogyakarta by asking consumers as this research approach.
The research sample is Gadri Resto consumers who are coming to the restaurant
for the first time. There are 101 consumers visiting the restaurant.
This research employs statistic descriptive method. The variable of this
research is measured by tangible, reliability, responsiveness, assurance and
emphaty. The data of this research were analyzed by comparing the conclusion
based on the consumers� answer with the result of the interview toward service
and management. Besides that, the parameter discussion of knowledge and skill in
the assurance variable will be done on the analisis of reliability and
responsiveness variables. This is because the knowledge and skill parameters are
united meaning that knowledge is the fundamental of skill which is owned by the
waiters or waitress.
The result of this research shows that the overall of service quality at Gadri
Resto has been considered good bt the consumers with the scale 4. In another
word, it is also found that consumers felt dissappointed since the service time is
taking too long. Whereas, the advantage of basic knowledge parameter (assurance
variable) and appearance waiters or waitress (reliability variable) can cover the
lackness so the consumers are satified.
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