Practice follows structure: QM in Malaysian public hospitals
Purpose – The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative analysis on quality management practices among th...
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2009
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| Online Access: | http://irep.iium.edu.my/1237/1/Practice_follows.pdf |
| _version_ | 1796874751179751424 |
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| author | Abd. Manaf, Noor Hazilah |
| author_facet | Abd. Manaf, Noor Hazilah |
| author_sort | Abd. Manaf, Noor Hazilah |
| collection | IIUM |
| description | Purpose – The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative analysis on quality management practices among the three levels of hospitals.
Design/methodology/approach – The main method of data collection was self-administered questionnaire, and cluster sampling was used to select the respondent hospitals, while respondent employees were selected by stratified random sampling. Altogether 23 public hospitals throughout
Peninsular Malaysia participated in the survey.
Findings – Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre. However, there was no significant difference in perception on implementation outcome between the three levels of hospitals. Among the factors of quality
management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment were found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management.
Originality/value – Empirical studies on the effect of organisational structure on practice of quality management among employees of Malaysian public hospitals have never been conducted before and this thus contributes to the body of knowledge in this discipline of research. |
| first_indexed | 2024-03-05T22:28:55Z |
| format | Article |
| id | oai:generic.eprints.org:1237 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T22:28:55Z |
| publishDate | 2009 |
| publisher | Emerald Group Publishing Limited |
| record_format | dspace |
| spelling | oai:generic.eprints.org:12372013-04-14T07:12:17Z http://irep.iium.edu.my/1237/ Practice follows structure: QM in Malaysian public hospitals Abd. Manaf, Noor Hazilah H Social Sciences (General) Purpose – The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative analysis on quality management practices among the three levels of hospitals. Design/methodology/approach – The main method of data collection was self-administered questionnaire, and cluster sampling was used to select the respondent hospitals, while respondent employees were selected by stratified random sampling. Altogether 23 public hospitals throughout Peninsular Malaysia participated in the survey. Findings – Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre. However, there was no significant difference in perception on implementation outcome between the three levels of hospitals. Among the factors of quality management, teamwork was found to be significantly higher in district hospitals than in state hospitals and the national referral centre. Leadership and management commitment were found to be significantly higher in district and state hospitals than in the national referral centre. The effect of organizational structure could have an effect on practice of quality management. Originality/value – Empirical studies on the effect of organisational structure on practice of quality management among employees of Malaysian public hospitals have never been conducted before and this thus contributes to the body of knowledge in this discipline of research. Emerald Group Publishing Limited 2009 Article PeerReviewed application/pdf en http://irep.iium.edu.my/1237/1/Practice_follows.pdf Abd. Manaf, Noor Hazilah (2009) Practice follows structure: QM in Malaysian public hospitals. Measuring Business Excellence, 13 (1). pp. 23-33. ISSN 1368-3047 http://www.emeraldinsight.com/journals.htm?issn=1368-3047&volume=13&issue=1&articleid=1776308&show=html 10.1108/13683040910943027 |
| spellingShingle | H Social Sciences (General) Abd. Manaf, Noor Hazilah Practice follows structure: QM in Malaysian public hospitals |
| title | Practice follows structure: QM in Malaysian
public hospitals |
| title_full | Practice follows structure: QM in Malaysian
public hospitals |
| title_fullStr | Practice follows structure: QM in Malaysian
public hospitals |
| title_full_unstemmed | Practice follows structure: QM in Malaysian
public hospitals |
| title_short | Practice follows structure: QM in Malaysian
public hospitals |
| title_sort | practice follows structure qm in malaysian public hospitals |
| topic | H Social Sciences (General) |
| url | http://irep.iium.edu.my/1237/1/Practice_follows.pdf |
| work_keys_str_mv | AT abdmanafnoorhazilah practicefollowsstructureqminmalaysianpublichospitals |