ANALISIS KEPUASAN PELANGGAN DENGAN METODE SERVQUAL DI RUMAH SAKIT CONDONG CATUR YOGYAKARTA
Background: Hospital has become a rapidly-growing industry in Indonesia. One of the strategy in winning the competition in the industry is to explore the needs and expectation of customers by measuring customer satisfaction, which could be used as basis for the planning of service quality improvemen...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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