| Summary: | This graduating paper aims at giving a brief information about management structure in Sheraton Mustika Yogyakarta Resort and Spa, especially management structure of Front Office department. This graduating paper explains about the responsibilities of each front office division.
The methods of collecting data are direct observation, library research and field study. In the direct observation, the writer joined the internship program in Sheraton Mustika Yogyakarta Resort and Spa. During the internship, the writer also interviewed the FO staff. In the library research, the writer studied several books related to the material. The writer also searched some materials from the internet which are related to the objects of the research.
In conclusion, Sheraton Mustika Yogyakarta Resort and Spa has management structure and it is divided into some departments such as Financial Controller, Sales and Marketing, Human Resources, Security, Housekeeping, Food and Beverage product, Front Office. There are some divisions of front office deparment which has their own duties. The divisions are Guest Service Agent (GSA) or Reception which is responsible to handle all of administration activity and to give information to the guests who need assistance about hotel facilities, hotel promo, tour destination, what news are there in the town and many others
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