IMPACT ANALYSN OF EXPERIENCE OF SERVICE PROVISION AND EXPERIENCE OF SERVICE RELATED OUTCOMES ON SATISFACTION AND TRUST IN P2T OUTLET D.I YOGYAKARTA
In a government institution, a policy which is able to provide good services is very important in fostering public trust. Trust is also one of the main considerations for business people or investors to channel funds investment in an area. Perceptions of satisfaction and confidence in the institutio...
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| Formaat: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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