| Summary: | This study aims to evaluate the development of Balanced Scorecard as
measurements tool for the performance of PT. Telkomsel, that have been matched
with the Balance Scorecard�s concept of Kaplan and Norton. The study also aimed
to recommending the improvement for the development of Balanced Scorecard
application in PT. Telkomsel.
Scope of the study is comparing the development and the application of
Balanced Scorecard in PT. Telkomsel with the Balanced Scorecard�s concepts: 1.
Evaluating development of Balanced Scorecard as the performance
measurement�s tool in PT. Telkomsel with the Balanced Scorecard�s concept. 2.
Evaluating application of Balanced Scorecard as the performance measurement�s
tool in PT. Telkomsel with the Balanced Scorecard�s concept. The final step is to
compare the development and application of Balanced Scorecard in PT. Telkomsel
with the concept of Balanced Scorecard within 4 perspectives, namely: Financial
perspective, Customer perspective, Internal Business Process perspective and
Growth and Learning perspective.
The results showed that the development of Balanced Scorecard in PT.
Telkomsel need to be improved as the result of the comparing study of the Balance
Scorecard�s concept.
Keywords: Balanced Scorecard, Support and Participation, Priority, Composition
of the Project Group, Coverage of the Project, Basing the Scorecard on the
Company�s Strategy, Clearly and Consistently Defined Measures, Balance and
Cause-and-Effect Relationship between Measures, Setting Goals, Relationship to
Existing Control Systems, Ensuring the Feasibility of Measures and
Measurements, IT-based Presentation and Support Systems, Training and
Information, Development of Learning Organization, Following up the Concept.
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