PENGARUH KUALITAS JASA TERHADAP KEPUASAN MAHASISWA MM FEB UGM YOGYAKARTA
This study aims to: (1) Find a gap between the perceptions and expectations of students on the quality of services provided by MM UGM Yogyakarta, (2) to describe the quality of services provided to students: (3) Identify the level of interest and performance attributes quality of service
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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| Summary: | This study aims to: (1) Find a gap between the perceptions and
expectations of students on the quality of services provided by MM UGM
Yogyakarta, (2) to describe the quality of services provided to students: (3)
Identify the level of interest and performance attributes quality of service |
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