PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER MANAJEMEN UNIVERSITAS GADJAH MADA
This study aims to examine and analyze the quality of services jointly have a significant effect on student satisfaction study Master of Management program at Gadjah Mada University Yogyakarta and analyze the quality of service that the dominant effect by using multiple regression analysis. Equation...
| Main Authors: | , |
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| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: |
| _version_ | 1797034401884798976 |
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| author | , Jamiluddin , Bayu Sutikno, MSM., Ph.D. |
| author_facet | , Jamiluddin , Bayu Sutikno, MSM., Ph.D. |
| author_sort | , Jamiluddin |
| collection | UGM |
| description | This study aims to examine and analyze the quality of services jointly have
a significant effect on student satisfaction study Master of Management program at
Gadjah Mada University Yogyakarta and analyze the quality of service that the
dominant effect by using multiple regression analysis. Equation results indicate
that the quality of services comprising reliability, responsiveness, assurance and
empathy together positive and significant impact on student satisfaction study
Master of Management program at Gadjah Mada University in Yogyakarta, thus
supporting the hypothesis second, third, fourth and fifth dimension whereas
tangible it did not influence positively and significantly on student satisfaction.
Partial test results can be seen that of the four variables studied, it turns out
the dimensions of reliability, responsiveness and empathy dominant influence on
student satisfaction study Master of Management program at Gadjah Mada
University in Yogyakarta. Different test results also show that there are differences
in students' perceptions of service quality if in the review of the gender, age, half
of the group, group classes and sources of college financing. |
| first_indexed | 2024-03-13T23:11:09Z |
| format | Thesis |
| id | oai:generic.eprints.org:125594 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T23:11:09Z |
| publishDate | 2013 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1255942016-03-04T08:39:26Z https://repository.ugm.ac.id/125594/ PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER MANAJEMEN UNIVERSITAS GADJAH MADA , Jamiluddin , Bayu Sutikno, MSM., Ph.D. ETD This study aims to examine and analyze the quality of services jointly have a significant effect on student satisfaction study Master of Management program at Gadjah Mada University Yogyakarta and analyze the quality of service that the dominant effect by using multiple regression analysis. Equation results indicate that the quality of services comprising reliability, responsiveness, assurance and empathy together positive and significant impact on student satisfaction study Master of Management program at Gadjah Mada University in Yogyakarta, thus supporting the hypothesis second, third, fourth and fifth dimension whereas tangible it did not influence positively and significantly on student satisfaction. Partial test results can be seen that of the four variables studied, it turns out the dimensions of reliability, responsiveness and empathy dominant influence on student satisfaction study Master of Management program at Gadjah Mada University in Yogyakarta. Different test results also show that there are differences in students' perceptions of service quality if in the review of the gender, age, half of the group, group classes and sources of college financing. [Yogyakarta] : Universitas Gadjah Mada 2013 Thesis NonPeerReviewed , Jamiluddin and , Bayu Sutikno, MSM., Ph.D. (2013) PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER MANAJEMEN UNIVERSITAS GADJAH MADA. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65763 |
| spellingShingle | ETD , Jamiluddin , Bayu Sutikno, MSM., Ph.D. PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER MANAJEMEN UNIVERSITAS GADJAH MADA |
| title | PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER
MANAJEMEN UNIVERSITAS GADJAH MADA |
| title_full | PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER
MANAJEMEN UNIVERSITAS GADJAH MADA |
| title_fullStr | PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER
MANAJEMEN UNIVERSITAS GADJAH MADA |
| title_full_unstemmed | PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER
MANAJEMEN UNIVERSITAS GADJAH MADA |
| title_short | PENGARUH KUALITAS LAYANAN PADA KEPUASAN MAHASISWA PROGRAM STUDI MAGISTER
MANAJEMEN UNIVERSITAS GADJAH MADA |
| title_sort | pengaruh kualitas layanan pada kepuasan mahasiswa program studi magister manajemen universitas gadjah mada |
| topic | ETD |
| work_keys_str_mv | AT jamiluddin pengaruhkualitaslayananpadakepuasanmahasiswaprogramstudimagistermanajemenuniversitasgadjahmada AT bayusutiknomsmphd pengaruhkualitaslayananpadakepuasanmahasiswaprogramstudimagistermanajemenuniversitasgadjahmada |