ANALISIS TINGKAT KEPUASAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN MUSEUM GUNUNGAPI MERAPI DENGAN METODA IMPORTANCE PERFORMANCE ANALYSIS
The research was conducted at Merapi Volcano Museum DIY. Visitor satisfaction is determined by the good service quality, on the purpose of giving satisfaction to visitiors the museum manager should know which things were important to visitors in order to strive for the best possible performance. Thi...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2013
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