ANALISIS TINGKAT PELAYANAN STASIUN LEMPUYANGAN TERHADAP KEPUASAN PENGGUNA JASA DENGAN INTEGRASI METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN MODEL KANO
Excellent service is one of the targets of PT. Kereta Api Indonesia (Persero), but complaints are still found from service users about the train service at the station. The aim of this study is to maximize efforts in service innovation in Lempuyangan Station and service indicator to know that the ma...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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