KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara
In the era of regional autonomy, library services have become the focus of attention in improving local public library performance. However, the service performance has not met with user satisfaction as we often hear complaints about poor services. This study aims to determine the extent of publi...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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| _version_ | 1826048380929835008 |
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| author | SHINTA, WILIS DIAN PARTINI, PARTINI |
| author_facet | SHINTA, WILIS DIAN PARTINI, PARTINI |
| author_sort | SHINTA, WILIS DIAN |
| collection | UGM |
| description | In the era of regional autonomy, library services have become the focus
of attention in improving local public library performance. However, the service
performance has not met with user satisfaction as we often hear complaints about
poor services. This study aims to determine the extent of public library service
performance in Tarakan using LibQual from user perceptions and expectations
and factors that affect public satisfaction using LibQual dimensions that
includes (1) a collection of libraries (information control), (2) the performance of
library services officer (affect of service), (3) ease of finding information
(personal control), (4) library facilities (library as place) and (5) library rules and
regulations (rules library).
The method used in this research is concurrent embedded method
(unbalanced mix) by means of quantitative and qualitative mixing at the same
time, but independent in answering similar problem formulation. Informant
amounted to 13 people by using purposive technique and 94 sample of
respondents by using proportionate stratified random sampling technique.
The results shows that the performance of public library service area
Tarakan mediocre by using the concept of IKP analysis (public satisfaction
index) is only 64,34% area satisfied. Analysis IPA (Importance Performance
Analysis) performance Kaperpus-KD has not given satisfaction on dimensions
LibQual+TM is a collection of libraries (Information Control) where the
dimensions of the IC is in quadrant III. Results show that the collection of books
and up to date information is still lacking for users. Thereby it indicates that the
performance of local public library service is just fair to give satisfaction category. |
| first_indexed | 2024-03-13T23:28:20Z |
| format | Thesis |
| id | oai:generic.eprints.org:130229 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T23:28:20Z |
| publishDate | 2014 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1302292021-09-08T06:00:34Z https://repository.ugm.ac.id/130229/ KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara SHINTA, WILIS DIAN PARTINI, PARTINI Library and Information Sciences In the era of regional autonomy, library services have become the focus of attention in improving local public library performance. However, the service performance has not met with user satisfaction as we often hear complaints about poor services. This study aims to determine the extent of public library service performance in Tarakan using LibQual from user perceptions and expectations and factors that affect public satisfaction using LibQual dimensions that includes (1) a collection of libraries (information control), (2) the performance of library services officer (affect of service), (3) ease of finding information (personal control), (4) library facilities (library as place) and (5) library rules and regulations (rules library). The method used in this research is concurrent embedded method (unbalanced mix) by means of quantitative and qualitative mixing at the same time, but independent in answering similar problem formulation. Informant amounted to 13 people by using purposive technique and 94 sample of respondents by using proportionate stratified random sampling technique. The results shows that the performance of public library service area Tarakan mediocre by using the concept of IKP analysis (public satisfaction index) is only 64,34% area satisfied. Analysis IPA (Importance Performance Analysis) performance Kaperpus-KD has not given satisfaction on dimensions LibQual+TM is a collection of libraries (Information Control) where the dimensions of the IC is in quadrant III. Results show that the collection of books and up to date information is still lacking for users. Thereby it indicates that the performance of local public library service is just fair to give satisfaction category. [Yogyakarta] : Universitas Gadjah Mada 2014 Thesis NonPeerReviewed SHINTA, WILIS DIAN and PARTINI, PARTINI (2014) KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara. Masters thesis, Universitas Gadjah Mada. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=70644 |
| spellingShingle | Library and Information Sciences SHINTA, WILIS DIAN PARTINI, PARTINI KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara |
| title | KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara |
| title_full | KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara |
| title_fullStr | KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara |
| title_full_unstemmed | KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara |
| title_short | KINERJA PELAYANAN PERPUSTAKAAN UMUM TERHADAP KEPUASAN PEMUSTAKA: Studi pada Kantor Perpustakaan dan Kearsipan Daerah di Tarakan Kalimantan Utara |
| title_sort | kinerja pelayanan perpustakaan umum terhadap kepuasan pemustaka studi pada kantor perpustakaan dan kearsipan daerah di tarakan kalimantan utara |
| topic | Library and Information Sciences |
| work_keys_str_mv | AT shintawilisdian kinerjapelayananperpustakaanumumterhadapkepuasanpemustakastudipadakantorperpustakaandankearsipandaerahditarakankalimantanutara AT partinipartini kinerjapelayananperpustakaanumumterhadapkepuasanpemustakastudipadakantorperpustakaandankearsipandaerahditarakankalimantanutara |