PENGARUH FAKTOR KEPRIBADIAN CONSCIENTIOUSNESS DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA AGEN ASURANSI DENGAN DIMEDIASI OLEH PERILAKU PENJUALAN ADAPTIF

Recently, insurance industry in Indonesia grow rapidly. People who need insurance increase. In addition, more people are getting interested in becoming an insurance salesman or insurance agent. Therefore, it was important to test a variety of factors that influence the performance of insurance agent...

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Bibliographic Details
Main Authors: , Andrias David Susilo, , IJK Sito Meiyanto, Ph.D.
Format: Thesis
Published: [Yogyakarta] : Universitas Gadjah Mada 2014
Subjects:
ETD
Description
Summary:Recently, insurance industry in Indonesia grow rapidly. People who need insurance increase. In addition, more people are getting interested in becoming an insurance salesman or insurance agent. Therefore, it was important to test a variety of factors that influence the performance of insurance agents in order to obtain a method to develop performance based on the teoritical model of the performance of insurance agent in this study. The study included 88 insurance agents in the city of Yogyakarta. Researcher used 4 instruments for measurement, that are the personality factor of conscientiousness scale, transformational leadership scale, adaptive selling behavior scales and questionnaires performance of insurance agents. The results of the study with path analysis using LISREL found that the theoretical models of the performance is supported by empirical data. In addition, adaptive selling behavior had role as mediator between the personality factor of conscientiousness and transformational leadership on the performance of the insurance agent.