| Summary: | It can not disavow that people activities which preoccupied by their job and
education make them feel bored and need time to travelling. But now, almost all
people do not want to take a risk with dealings for accommodation, transportation,
and tourism object ticket. People submit all of dealings to travel agent with
expectation they will get excellent service and satisfaction.
Travel agent is a tourism industry which engages in service. Customer can not feel
it before they buy and travelling. On behalf of it, Surya Agung Tour has
commitment to always strive to give service excellent for its customer.
On that basic, the researcher wants to watch closely and research how a Surya
Agung Tour serves its customer appropriate Standard Operational Procedure,
what its problems within give serviceand how to solve its problems. The goals of
this research are to know customer satisfaction level concerning service which has
given by Surya Agung Tour and to know its problems.
The researcher used qualitative method based on participation in every activity in
Surya Agung Tour. The researcher also used questioner which has made to
diagram pie, so the researcher knows customer satisfaction level concerning
service which has given.
The result of this research, can conclude that service has given by a travel agent
with its relation has influence to customer satisfaction level. If only travel agent
who give the best service but its relation did not give its best service, so customer
will not satisfied.
|
|---|