PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA
As one of the priority services, the hospitality industry has a specific strategy in the management of human resources in order to realize the excellent service. Hotel Sahid Raya Yogyakarta through the Human Resources Department as part of managing human resources to apply the method of learning by...
| Main Authors: | , |
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| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: |
| _version_ | 1797035706654130176 |
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| author | , ADITYA NUGROHO , Yulita Kusumasari, S.T.,M.Sc. |
| author_facet | , ADITYA NUGROHO , Yulita Kusumasari, S.T.,M.Sc. |
| author_sort | , ADITYA NUGROHO |
| collection | UGM |
| description | As one of the priority services, the hospitality industry has a specific strategy in the
management of human resources in order to realize the excellent service. Hotel Sahid
Raya Yogyakarta through the Human Resources Department as part of managing
human resources to apply the method of learning by doing, promotion and rotation,
and outing motivation and training in order to realize excellent service. This paper
also discusses about the effect of the educational background in the hotel.
Techniquesz of data analysis were used t analyze problem is qualitative descriptive
method to describe of the management of human resources in effect in the Hotel
Sahid Raya Yogyakarta and educational background of employees can affect
performance of the hotel service. Discussion result can be known management equip
an employee with competency test so realized employees certified and competent. he
conclusion States that the educational background do not affect the quality of service
provided by the employee but the quality of service is determined on how often
employees hotel to practice and learn to be able to provide services
Keyword: Yogyakarta, Hotel Sahid Raya Yogyakarta, human resource management,
educational background |
| first_indexed | 2024-03-13T23:34:57Z |
| format | Thesis |
| id | oai:generic.eprints.org:132034 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T23:34:57Z |
| publishDate | 2014 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1320342016-03-04T07:51:37Z https://repository.ugm.ac.id/132034/ PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA , ADITYA NUGROHO , Yulita Kusumasari, S.T.,M.Sc. ETD As one of the priority services, the hospitality industry has a specific strategy in the management of human resources in order to realize the excellent service. Hotel Sahid Raya Yogyakarta through the Human Resources Department as part of managing human resources to apply the method of learning by doing, promotion and rotation, and outing motivation and training in order to realize excellent service. This paper also discusses about the effect of the educational background in the hotel. Techniquesz of data analysis were used t analyze problem is qualitative descriptive method to describe of the management of human resources in effect in the Hotel Sahid Raya Yogyakarta and educational background of employees can affect performance of the hotel service. Discussion result can be known management equip an employee with competency test so realized employees certified and competent. he conclusion States that the educational background do not affect the quality of service provided by the employee but the quality of service is determined on how often employees hotel to practice and learn to be able to provide services Keyword: Yogyakarta, Hotel Sahid Raya Yogyakarta, human resource management, educational background [Yogyakarta] : Universitas Gadjah Mada 2014 Thesis NonPeerReviewed , ADITYA NUGROHO and , Yulita Kusumasari, S.T.,M.Sc. (2014) PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=72550 |
| spellingShingle | ETD , ADITYA NUGROHO , Yulita Kusumasari, S.T.,M.Sc. PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA |
| title | PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA |
| title_full | PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA |
| title_fullStr | PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA |
| title_full_unstemmed | PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA |
| title_short | PENGELOLAAN SUMBER DAYA MANUSIA DAN PENGARUH TERHADAP KUALITAS PELAYANAN HOTEL SAHID RAYA YOGYAKARTA |
| title_sort | pengelolaan sumber daya manusia dan pengaruh terhadap kualitas pelayanan hotel sahid raya yogyakarta |
| topic | ETD |
| work_keys_str_mv | AT adityanugroho pengelolaansumberdayamanusiadanpengaruhterhadapkualitaspelayananhotelsahidrayayogyakarta AT yulitakusumasaristmsc pengelolaansumberdayamanusiadanpengaruhterhadapkualitaspelayananhotelsahidrayayogyakarta |