| Summary: | Background: Hospital always has the same problem everyday, dan how the
hospital solve the problem was not effective. The problem than keep coming in
the way called waste. According to the result of patients satisfaction survey at the
out patient unit of General Hospital of Sulawesi Tenggara Province, showed a low
number in patients satisfaction. This result can be caused by many, and one of it is
the long time waiting for service. To reduce the waiting time with identification
and minimize waste.
Objective: This research objective is to identificate the waste, identificate the
cause of waste and suggest the solution to minimize waiting time by minimizing
waste found at Internal disease clinic of General Hospital of Sulawesi Tenggara
Province.
Method: An explanatory case study with a single-case embedded design at
General Hospital of Sulawesi Tenggara Province. This research identificate the
waste in internal disease clinic in a participatory observation. The subject in this
research was the patients in internal disease clinic and the hospital worker. The
source of data taken from participatory observation and in-interview.
Result: Waste happened at Internal disease clinic of General Hospital of Sulawesi
Tenggara Province was waste of waiting, the cause was the physician and other
worker not obey the rules of service time, delayed patient medical record and the
patient not complete fill in the registration form. Waste of motion, the cause of it
was the distance between registration place, medical record and clinic, and the
cause of waste of transportation was not adequate information of service process
pathway at waste found at Internal disease clinic of General Hospital of Sulawesi
Tenggara Province.
Conclusion and recommendation: The waste found at Internal disease clinic of
General Hospital of Sulawesi Tenggara Province were waste of waiting, waste of
motion and waste of transportation. The hospital need to look again at the
registration place, the clinic, and medical record and applied computerized
system.
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