ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD
To survive in a competitive environment, pharmacy department of sanglah hospital as one of revenue centre for the hospital expected to provide a good quality services for customers through continues performance improvement, so it is need a strategical map to achieve the goal. The objective of th...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2014
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| Subjects: |
| _version_ | 1797036146273812480 |
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| author | , Mohamad Rio Setiawan., S.Farm , Prof. Dr. Achmad Fudholi, DEA., Apt. |
| author_facet | , Mohamad Rio Setiawan., S.Farm , Prof. Dr. Achmad Fudholi, DEA., Apt. |
| author_sort | , Mohamad Rio Setiawan., S.Farm |
| collection | UGM |
| description | To survive in a competitive environment, pharmacy department of sanglah
hospital as one of revenue centre for the hospital expected to provide a good quality
services for customers through continues performance improvement, so it is need a
strategical map to achieve the goal. The objective of this study is to evaluate the
performance of pharmacy department of sanglah hospital using Balanced Scorecard
approach and to determined the best strategy map based on the result of the
performance evaluation.
This is a descriptive non-experimental case study. The data collected using
retrospective and prospective methods. The quantitative data collected from direct
observation, surveys/questionnaires and financial report of both hospital and
pharmacy department. The qualitative data based on interview with pharmacist/head
of pharmacy department. Subjects were Sanglah hospital pharmacy department staff
and outpatients who purchase drugs at pharmacy department of sanglah hospital.
The results of the study shows : lack of pharmacist and pharmacy technician,
less of staff satisfaction, less of staff knowledge and skills, bad performance of
pharmacy information management system, lack of staff working spirit. The average
dispensing time of non-compound drugs is 12,19 minutes and the average dispensing
time of compound drugs is 27,49 minutes |
| first_indexed | 2024-03-13T23:41:33Z |
| format | Thesis |
| id | oai:generic.eprints.org:134127 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T23:41:33Z |
| publishDate | 2014 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:1341272016-03-04T08:02:18Z https://repository.ugm.ac.id/134127/ ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD , Mohamad Rio Setiawan., S.Farm , Prof. Dr. Achmad Fudholi, DEA., Apt. ETD To survive in a competitive environment, pharmacy department of sanglah hospital as one of revenue centre for the hospital expected to provide a good quality services for customers through continues performance improvement, so it is need a strategical map to achieve the goal. The objective of this study is to evaluate the performance of pharmacy department of sanglah hospital using Balanced Scorecard approach and to determined the best strategy map based on the result of the performance evaluation. This is a descriptive non-experimental case study. The data collected using retrospective and prospective methods. The quantitative data collected from direct observation, surveys/questionnaires and financial report of both hospital and pharmacy department. The qualitative data based on interview with pharmacist/head of pharmacy department. Subjects were Sanglah hospital pharmacy department staff and outpatients who purchase drugs at pharmacy department of sanglah hospital. The results of the study shows : lack of pharmacist and pharmacy technician, less of staff satisfaction, less of staff knowledge and skills, bad performance of pharmacy information management system, lack of staff working spirit. The average dispensing time of non-compound drugs is 12,19 minutes and the average dispensing time of compound drugs is 27,49 minutes [Yogyakarta] : Universitas Gadjah Mada 2014 Thesis NonPeerReviewed , Mohamad Rio Setiawan., S.Farm and , Prof. Dr. Achmad Fudholi, DEA., Apt. (2014) ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=75128 |
| spellingShingle | ETD , Mohamad Rio Setiawan., S.Farm , Prof. Dr. Achmad Fudholi, DEA., Apt. ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD |
| title | ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD |
| title_full | ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD |
| title_fullStr | ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD |
| title_full_unstemmed | ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD |
| title_short | ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUP SANGLAH DENPASAR DENGAN PENDEKATAN BALANCED SCORECARD |
| title_sort | analisis kinerja dalam rangka penyusunan peta strategi instalasi farmasi rsup sanglah denpasar dengan pendekatan balanced scorecard |
| topic | ETD |
| work_keys_str_mv | AT mohamadriosetiawansfarm analisiskinerjadalamrangkapenyusunanpetastrategiinstalasifarmasirsupsanglahdenpasardenganpendekatanbalancedscorecard AT profdrachmadfudholideaapt analisiskinerjadalamrangkapenyusunanpetastrategiinstalasifarmasirsupsanglahdenpasardenganpendekatanbalancedscorecard |