| Summary: | Purpose – The performance measurement literature suggests that companies should consider
increasing the diversity of their performance measures to embrace both financial and non-financial
measures. The purpose of this paper is to examine whether the use of multiple performance measures
which includes both financial and non-financial measures in evaluating subordinates’ performance
(reliance on multiple performance measures (RMPM)) affects their performance, or whether the effect is
contingent on the specificity and difficulty of the goals contained in the measures.
Design/methodology/approach – A questionnaire survey to various functional managers within a
single organization supported by interviews.
Findings – The effect of RMPM on subordinate managers’ performance is contingent on goal
specificity. However, the paper does not find the same results for goal difficulty. These findings are
discussed within the context of the organization studied.
Research limitations/implications – The samples are from a single organization. Further work
would be needed to examine whether the results are generalizable into other organizations and/or
settings.
Practical implications – The paper provides insight on how performance measures used to
evaluate managers should be designed.
Originality/value – This paper contributes to the literature on supervisory evaluative style,
performance measure diversity and goal-setting theory.
Keywords Performance measures, Management effectiveness, Targets
Paper type Research paper
|
|---|