Improving the quality of user experience by deploying an open access network framework in a Fiber-To-The Home environment in Malaysia
Content delivery via High-Speed Broadband Fiber-to-the-Home Services in Malaysia has yet to improve the Quality of Experience of the average subscribers as static contents, program menus, and channel packages delivered cannot address relevant and personalized contents to diversified subscribers...
| Main Authors: | , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/14834/1/IMPROVING_THE_QUALITY_OF_USER.pdf |
| Summary: | Content delivery via High-Speed Broadband Fiber-to-the-Home Services in
Malaysia has yet to improve the Quality of Experience of the average subscribers as
static contents, program menus, and channel packages delivered cannot address
relevant and personalized contents to diversified subscribers in their needs and goals.
Furthermore there is no common open service platform to integrate contents from
licensed service providers and independent content providers alike. The objective of this
research is to examine an open access network strategy that can improve the Quality of
Service delivered and increase the level of Quality of Experience of the subscribers.
The Open Access Network strategy will allow subscriber the freedom to select any
service provider on the network. The deployment of an open-access based Active Optic
Networks (AON) Fiber-To-The-Home model to individual homes enable subscribers to
personalize and customize contents based on personal preference in real-time. Content
management strategy such as video-based content convergence, streaming and on demand video content management and customization will significantly improve
customer level of experience. In the future this study will be used as input by high speed
broadband service providers in analyzing methods to increase their service delivery
revenue by increasing the level of subscriber satisfaction. |
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