Improving teaching efficiency: an application of QFD and AHP
HSBL University College is one of the privately run institutions of higher learning in Malaysia which offers, among others, various programs in Economics, Accounting and Business Administration. A recent survey conducted by the Faculty of Business (FB) of HSBL found that the students were not ful...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Book Chapter |
| Language: | English English |
| Published: |
University of Economics in Katowice
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/15020/4/Azila_book_chapter_evidence.pdf http://irep.iium.edu.my/15020/5/With_Azilah.pdf |
| Summary: | HSBL University College is one of the privately run institutions of higher
learning in Malaysia which offers, among others, various programs in Economics,
Accounting and Business Administration. A recent survey conducted by the Faculty
of Business (FB) of HSBL found that the students were not fully satisfied with
the teaching and learning system of the college. The present work has been carried out
to identify the FB students’ requirements to improve the efficacy of the teaching and
learning system. Having identified the requirements, a number of lecturers were
contacted to extract the design requirements that would address the students’ needs.
The novelty of the paper is that Quality Function Deployment and Analytic Hierarchy
Process both have been applied to derive the priorities of the design requirements.
The results obtained by the above two methods have shown close resemblance. |
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