Services quality in higher education institution: perspective from students with different abilities
Abstract Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast...
| Main Authors: | , |
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| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/15827/1/UCEC2012-abstract.pdf http://irep.iium.edu.my/15827/2/-UCEC2012.pdf |