The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model
The objective of this paper is to present a comprehensive framework of relationships among customer value, satisfaction, and behavioral intentions. Before testing the model, literature review on the three constructs is presented. From this review, three hypotheses are proposed and tested in this stu...
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| Format: | Article |
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[Yogyakarta] : Program Pascasarjana UGM
2005
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| _version_ | 1797018473101000704 |
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| author | Perpustakaan UGM, i-lib |
| author_facet | Perpustakaan UGM, i-lib |
| author_sort | Perpustakaan UGM, i-lib |
| collection | UGM |
| description | The objective of this paper is to present a comprehensive framework of relationships among customer value, satisfaction, and behavioral intentions. Before testing the model, literature review on the three constructs is presented. From this review, three hypotheses are proposed and tested in this study: ( I ) Customer value is antecedent to customer satisfaction, (2) Customer value has a direct link to behavioral intentions, and (3) The relationship between customer value and behavioral intentions is mediated by customer satisfaction. Structural Equation Modeling using AMOS 5 was employed to test the model. The result suggests that the relationship between customer value and behavioral intentions is mediated by customer satisfaction.
Keywords: behavioral intentions |
| first_indexed | 2024-03-05T23:00:27Z |
| format | Article |
| id | oai:generic.eprints.org:21553 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-05T23:00:27Z |
| publishDate | 2005 |
| publisher | [Yogyakarta] : Program Pascasarjana UGM |
| record_format | dspace |
| spelling | oai:generic.eprints.org:215532014-06-18T00:27:40Z https://repository.ugm.ac.id/21553/ The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model Perpustakaan UGM, i-lib Jurnal i-lib UGM The objective of this paper is to present a comprehensive framework of relationships among customer value, satisfaction, and behavioral intentions. Before testing the model, literature review on the three constructs is presented. From this review, three hypotheses are proposed and tested in this study: ( I ) Customer value is antecedent to customer satisfaction, (2) Customer value has a direct link to behavioral intentions, and (3) The relationship between customer value and behavioral intentions is mediated by customer satisfaction. Structural Equation Modeling using AMOS 5 was employed to test the model. The result suggests that the relationship between customer value and behavioral intentions is mediated by customer satisfaction. Keywords: behavioral intentions [Yogyakarta] : Program Pascasarjana UGM 2005 Article NonPeerReviewed Perpustakaan UGM, i-lib (2005) The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model. Jurnal i-lib UGM. http://i-lib.ugm.ac.id/jurnal/download.php?dataId=4419 |
| spellingShingle | Jurnal i-lib UGM Perpustakaan UGM, i-lib The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model |
| title | The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model |
| title_full | The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model |
| title_fullStr | The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model |
| title_full_unstemmed | The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model |
| title_short | The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model |
| title_sort | relationships among customer value satisfaction and behavioral intentions a general structural equation model |
| topic | Jurnal i-lib UGM |
| work_keys_str_mv | AT perpustakaanugmilib therelationshipsamongcustomervaluesatisfactionandbehavioralintentionsageneralstructuralequationmodel AT perpustakaanugmilib relationshipsamongcustomervaluesatisfactionandbehavioralintentionsageneralstructuralequationmodel |