Interaction design of the Malaysian e-government portal.
The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In t...
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| Format: | Book Chapter |
| Language: | English |
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IIUM Press
2011
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| Online Access: | http://irep.iium.edu.my/21728/1/Interaction_design_of_the_Malaysian_e-govt.pdf |
| _version_ | 1825646330301644800 |
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| author | Mahmud, Murni |
| author_facet | Mahmud, Murni |
| author_sort | Mahmud, Murni |
| collection | IIUM |
| description | The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In this study, the protal interaction was evaluated using a heuristic evaluation method which comprised usability, accesibilty and attractiveness. The findings showed that the participants were satisfied with the portal's interaction design. However, the overall task performance was less efficient. The findings from this study has provided a better understanding of the interaction behaviour toward the Malaysian e-government portal and yielded some recommendations for better design of interaction. |
| first_indexed | 2024-03-05T23:00:55Z |
| format | Book Chapter |
| id | oai:generic.eprints.org:21728 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-13T18:45:19Z |
| publishDate | 2011 |
| publisher | IIUM Press |
| record_format | dspace |
| spelling | oai:generic.eprints.org:217282012-07-10T02:48:33Z http://irep.iium.edu.my/21728/ Interaction design of the Malaysian e-government portal. Mahmud, Murni QA75 Electronic computers. Computer science The implementation of e-Government intends to provide better services to the malaysian citizens, as e-Government could reach a wider range of Malaysian population anytime and anywhere through its portal. The effectiveness of the e-Government portal could be measured from its interaction design. In this study, the protal interaction was evaluated using a heuristic evaluation method which comprised usability, accesibilty and attractiveness. The findings showed that the participants were satisfied with the portal's interaction design. However, the overall task performance was less efficient. The findings from this study has provided a better understanding of the interaction behaviour toward the Malaysian e-government portal and yielded some recommendations for better design of interaction. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/21728/1/Interaction_design_of_the_Malaysian_e-govt.pdf Mahmud, Murni (2011) Interaction design of the Malaysian e-government portal. In: Information Technology Issues and Applications in Malaysia : A Collection of Articles. IIUM Press, Kuala Lumpur, pp. 23-48. ISBN 9789674180034 http://rms.research.iium.edu.my/bookstore/default.aspx |
| spellingShingle | QA75 Electronic computers. Computer science Mahmud, Murni Interaction design of the Malaysian e-government portal. |
| title | Interaction design of the Malaysian e-government portal. |
| title_full | Interaction design of the Malaysian e-government portal. |
| title_fullStr | Interaction design of the Malaysian e-government portal. |
| title_full_unstemmed | Interaction design of the Malaysian e-government portal. |
| title_short | Interaction design of the Malaysian e-government portal. |
| title_sort | interaction design of the malaysian e government portal |
| topic | QA75 Electronic computers. Computer science |
| url | http://irep.iium.edu.my/21728/1/Interaction_design_of_the_Malaysian_e-govt.pdf |
| work_keys_str_mv | AT mahmudmurni interactiondesignofthemalaysianegovernmentportal |