Modeling E-Government adoption: trust, perceived risk and political efficacy
The rapid development of ICT and Internet Technology has encouraged governments to take part in the virtual world through the development and deployment of electronic government or e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship Applications, e-government i...
| Main Authors: | , , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/22661/1/Modeling_E-Government_Adoption.pdf |
| _version_ | 1825646447225208832 |
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| author | Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni |
| author_facet | Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni |
| author_sort | Hussein, Ramlah |
| collection | IIUM |
| description | The rapid development of ICT and Internet Technology has encouraged governments to take
part in the virtual world through the development and deployment of electronic government or
e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship
Applications, e-government initiative has been introduced since ten years ago aiming at
building a more effective and efficient way to communicate and transact with the citizens and
industries. One of the projects is Online Tax System or e-Filing that has gained its popularity
since it was launched in 2006. But the obstacles remain concern taxpayers who are really
anxious about the technology, lacking of technical skills, or do not trust of any online
transaction. This has led the researchers to investigate the factors that might contribute to
taxpayer’s intention to use e-Filing system. Against this backdrop, this research intends to
study about Government to Citizens (G2C) adoption in Malaysia by integrating the Technology
Acceptance Model (TAM) theory, Diffusion and Innovation (DOI) theory and Perceived
Characteristics of Innovating (PCI) as a research framework. Other factors that are believed in
influencing citizens’ intention to use G2C system are also examined in the study they are social
influence, web-based service quality, trust of the internet, trust of the government, and
perceived risk. The results demonstrate that trust of the government and web-based service
quality are found to be a significant factors influencing citizens’ intention to use e-Filing. Key
implications for theory and practice are also discussed. |
| first_indexed | 2024-03-05T23:02:42Z |
| format | Proceeding Paper |
| id | oai:generic.eprints.org:22661 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T23:02:42Z |
| publishDate | 2010 |
| record_format | dspace |
| spelling | oai:generic.eprints.org:226612017-06-19T00:45:25Z http://irep.iium.edu.my/22661/ Modeling E-Government adoption: trust, perceived risk and political efficacy Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni QA75 Electronic computers. Computer science The rapid development of ICT and Internet Technology has encouraged governments to take part in the virtual world through the development and deployment of electronic government or e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship Applications, e-government initiative has been introduced since ten years ago aiming at building a more effective and efficient way to communicate and transact with the citizens and industries. One of the projects is Online Tax System or e-Filing that has gained its popularity since it was launched in 2006. But the obstacles remain concern taxpayers who are really anxious about the technology, lacking of technical skills, or do not trust of any online transaction. This has led the researchers to investigate the factors that might contribute to taxpayer’s intention to use e-Filing system. Against this backdrop, this research intends to study about Government to Citizens (G2C) adoption in Malaysia by integrating the Technology Acceptance Model (TAM) theory, Diffusion and Innovation (DOI) theory and Perceived Characteristics of Innovating (PCI) as a research framework. Other factors that are believed in influencing citizens’ intention to use G2C system are also examined in the study they are social influence, web-based service quality, trust of the internet, trust of the government, and perceived risk. The results demonstrate that trust of the government and web-based service quality are found to be a significant factors influencing citizens’ intention to use e-Filing. Key implications for theory and practice are also discussed. 2010 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/22661/1/Modeling_E-Government_Adoption.pdf Hussein, Ramlah and Mohamed, Norshidah and Ahlan, Abdul Rahman and Mahmud, Murni (2010) Modeling E-Government adoption: trust, perceived risk and political efficacy. In: IIUM Research, Innovation & Invention Exhibition (IRIIE 2010), 26 - 27 January 2010, Kuala Lumpur. (Unpublished) |
| spellingShingle | QA75 Electronic computers. Computer science Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni Modeling E-Government adoption: trust, perceived risk and political efficacy |
| title | Modeling E-Government adoption: trust, perceived risk and
political efficacy |
| title_full | Modeling E-Government adoption: trust, perceived risk and
political efficacy |
| title_fullStr | Modeling E-Government adoption: trust, perceived risk and
political efficacy |
| title_full_unstemmed | Modeling E-Government adoption: trust, perceived risk and
political efficacy |
| title_short | Modeling E-Government adoption: trust, perceived risk and
political efficacy |
| title_sort | modeling e government adoption trust perceived risk and political efficacy |
| topic | QA75 Electronic computers. Computer science |
| url | http://irep.iium.edu.my/22661/1/Modeling_E-Government_Adoption.pdf |
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